Welcome to Customer Service

If you’re seeking helpful answers, you’re in the right place. Simply browse the options below to quickly find answers to your questions.

You can buy VERKOI candles exclusively on our websites: verkoi.com and, for those in Poland, verkoi.pl.

All discounts/promotions are announced via our social channels and newsletter. Please subscribe to our newsletter if you haven’t already so that you can be kept up to date and receive subscriber exclusive deals.

We always offer free shipping on orders over €199.

Please see the complete list of countries we ship to on our Shipping page. 

Please see the approximate shipping durations on our Shipping page. 

Yes, you can return your unused and unopened VERKOI products free of charge within 14 days after the shipment arrival date.

Please consult our returns policy and instructions on our Returns page.

We always strive to provide the best possible service. In case your package was lost or you received it damaged please reach out to customerservice@verkoi.com so we can help you as soon as possible.

  • Credit Cards: Mastercard, VISA, Maestro, American Express
  • PayPal
  • Apple Pay
  • Google Pay

On verkoi.com, you can pay in (Euros) and $ (US Dollars)

while on verkoi.pl, payments are made in PLN (Polish Złoty).

There is a possibility that you might have to pay import duties depending on the custom laws of the delivery country. Please advise our Shipping page for more details.

VERKOI candles are made from 100% pure palm wax, offering a clean and long-lasting burn. This natural wax gives our candles their unique texture and beauty, ensuring a high-quality experience for our customers.

For more details about our candle-making process and the benefits of palm wax, you can read further here.

Still need help?